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Refund policy

Refund policy

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must send us

Interdependence GmbH
HOTELSHOP.one
Hofener Weg 33C
71686 Remseck
E-Mail: service@hotelshop.one
Phone: +49 (0) 711 400 990 30

by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than 30 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 100 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of 100 days.

International you bear the direct costs of returning the goods. The costs for this amount to a maximum of EUR 99.00.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

According to § 312g para. 2 No. 1 BGB (German Civil Code), the right of withdrawal does not apply to contracts for the delivery of goods that have been manufactured according to customer specifications or that are clearly tailored to personal needs (configuration of a box spring bed).

Sample cancellation form

If you want to revoke the contract, please fill out this form and send it back to:

Interdependence GmbH
HOTELSHOP.one
Hofener Weg 33C
71686 Remseck
E-Mail: service@hotelshop.one
Phone: +49 (0) 711 400 990 30

I/we hereby revoke (*) the from me/us (*) concluded contract for the purchase of the following goods (*)
— Ordered on (*) / received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Datum
(*) Delete as applicable

End of the cancellation policy.

Further possibilities of revocation

Alternatively you can use the cancellation form download here in PDF format, fill out and send to Interdependence GmbH. Alternatively, you can send your revocation directly via the Submit online form.